Patient Access & Revenue Specialist

Advocate Health; Sheboygan (WI); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Advocate Health in Sheboygan, WI seeks a Patient Service Representative to be the first point of contact for patients. You will collect demographics, insurance details, and balance responsibilities, ensuring accuracy and HIPAA compliance in daily workflows.

This role requires strong customer service, attention to detail, and the ability to work independently in a fast-paced environment while coordinating with clinical and administrative teams.

Competenze

• Demonstrate Advocate Health values and behaviors.
• Ability to work in a high-stress area independently to meet deadlines.
• Strong attention to detail and accuracy.
• Excellent customer service skills in a variety of situations.
• Educate patients on insurance coverage and responsibilities.
• Interact with physicians and staff to resolve issues.
• Collect and manage payments including cash handling.
• Proficient with EPIC EMR and verification tools.

Mansioni

• Creates the initial electronic health record foundation used by the care team.
• Checks in and registers patients; verifies demographics, guarantor, and insurance details; collects co-pays.
• May schedule, cancel, reschedule, or recall patient appointments and provide guidance for test preparations.

Conoscenze

Customer service

Attention to detail

Multitasking

Communication

Problem solving

Independent work

Team collaboration

Formazione

High School Diploma

Strumenti

EPIC EMR

Insurance tools

Microsoft Office

Internet/Email

Phone systems

Descrizione del lavoro

Advocate Health in Sheboygan, WI seeks a Patient Service Representative to be the first point of contact for patients. You will collect demographics, insurance details, and balance responsibilities, ensuring accuracy and HIPAA compliance in daily workflows.

This role requires strong customer service, attention to detail, and the ability to work independently in a fast-paced environment while coordinating with clinical and administrative teams.