Patient Access & Scheduling Specialist

Spectrum Health; Wayland Township (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Corewell Health, located at Gun Lake Family Medicine in Wayland, MI, seeks a Patient Services Representative to join a team delivering registration, concierge, and clerical services for patients. The role emphasizes accurate patient check-in, insurance verification, and coordinating referrals in a fast-paced environment.

The position requires 2 years of related experience and a high school diploma or equivalent.

Qualifications

• 2 years of relevant experience in insurance billing, access management, patient financial services, EHRs, or related fields.
• High School Diploma or equivalent.

Responsibilities

• Register patients and resolve complex patient/customer problems.
• Assist with patient check-out, scheduling, referrals, procedures, surgeries, and medical record review.
• Obtain insurance authorizations and manage denials/appeals.
• Perform EMR/EHR scanning and Right Fax uploads to EPIC.
• Train new team members using standard work.
• Role flexibility to cover Patient Services Representative or Associate as needed.
• Participate in safety initiatives and complete safety competencies.
• Perform other duties as assigned.

Skills

Problem solving

Administrative skills

EMR/EHR proficiency

Insurance authorizations

Team training

Education

High School Diploma or equivalent

Job description

Corewell Health, located at Gun Lake Family Medicine in Wayland, MI, seeks a Patient Services Representative to join a team delivering registration, concierge, and clerical services for patients. The role emphasizes accurate patient check-in, insurance verification, and coordinating referrals in a fast-paced environment.

The position requires 2 years of related experience and a high school diploma or equivalent.