Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Billings, MT, is seeking a Patient Service Representative to be the first connection for patients, greeting and assisting with check-in/out, scheduling, and insurance coordination. The role emphasizes accuracy in documentation and a strong commitment to privacy and satisfaction.

The position requires basic computer skills, prior customer service experience, and the ability to work collaboratively with patients and caregivers to deliver outstanding service in a clinic

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients by confirming and updating demographic data in the registration system.
• Accepts and processes payments for services following proper procedures.
• Stays current on role responsibilities and attends meetings to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health in Billings, MT, is seeking a Patient Service Representative to be the first connection for patients, greeting and assisting with check-in/out, scheduling, and insurance coordination. The role emphasizes accuracy in documentation and a strong commitment to privacy and satisfaction.

The position requires basic computer skills, prior customer service experience, and the ability to work collaboratively with patients and caregivers to deliver outstanding service in a clinic