Patient Access & Registration Specialist

Intermountain Healthcare Inc.; Brighton (CO); On-site; USD 26,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to serve as the first point of contact for patients, greeting and checking in/out, verifying information, and documenting interactions in the EMR to support care delivery.

This role emphasizes courteous patient service, collaboration with caregivers, accurate data handling, appointment scheduling, and guidance through insurance and billing while maintaining privacy standards.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

Responsibilities

• Greet and check in/out patients; identify and resolve intake needs.
• Document calls accurately in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by updating demographics; verify insurance and IDs.
• Educate patients on financial aspects and assist with obtaining payments.
• Stay updated on responsibilities via meetings, dashboards, and communications.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to serve as the first point of contact for patients, greeting and checking in/out, verifying information, and documenting interactions in the EMR to support care delivery.

This role emphasizes courteous patient service, collaboration with caregivers, accurate data handling, appointment scheduling, and guidance through insurance and billing while maintaining privacy standards.