Patient Access & Appointment Specialist

imh; Town of Montana (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Butte Clinic, Montana, is seeking a Patient Service Representative to be the first contact for patients, delivering courteous service and resolving intake-related needs. The role includes greeting, checking in/out patients, scheduling appointments, updating demographics, verifying insurance, and guiding patients through billing and financial assistance.

Candidates should have at least six months of customer service experience, solid computer skills, and a professional,

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to collaborate with patients and fellow caregivers to deliver high satisfaction.
• Ability to protect privacy, confidentiality, and PHI.

Responsibilities

• Greet and assist patients by phone, in person, or via secure messaging.
• Document calls accurately in the EMR.
• Schedule appointments for visits, tests, referrals, and consultations.
• Register patients and verify demographic and insurance information.
• Obtain insurance cards and IDs; assist with forms and billing.
• Educate patients on financial assistance and process payments.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Job description

Intermountain Health in Butte Clinic, Montana, is seeking a Patient Service Representative to be the first contact for patients, delivering courteous service and resolving intake-related needs. The role includes greeting, checking in/out patients, scheduling appointments, updating demographics, verifying insurance, and guiding patients through billing and financial assistance.

Candidates should have at least six months of customer service experience, solid computer skills, and a professional,