Patient Access Pro: Registration & Scheduling

Intermountain Healthcare Inc.; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

Intermountain Health seeks a Patient Access Registration Specialist I in Billings, MT to greet patients, verify demographics and insurance, and register patients for appointments and tests. You will collect co-pays and navigate scheduling while guiding patients through financial options.

This role requires strong customer service skills, accuracy, and the ability to multitask in a healthcare setting. Epic experience and MS Office proficiency are preferred.

Qualifications

• High School diploma or equivalent is preferred.
• Proficiency in computer skills including Microsoft Office, internet and email required.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated ability to work in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health seeks a Patient Access Registration Specialist I in Billings, MT to greet patients, verify demographics and insurance, and register patients for appointments and tests. You will collect co-pays and navigate scheduling while guiding patients through financial options.

This role requires strong customer service skills, accuracy, and the ability to multitask in a healthcare setting. Epic experience and MS Office proficiency are preferred.