Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Career development

Job summary

Intermountain Health in Billings, MT is hiring a Patient Access Registration Specialist I to support a welcoming registration and scheduling process for patients and visitors. You will verify demographics and insurance, collect co-pays, and assist with financial options while coordinating with clinical staff for smooth patient flow.

The role requires strong customer service skills, experience in a healthcare setting, and proficiency with Epic.

Qualifications

• High School diploma or equivalent preferred.
• Experience with Epic preferred.
• Customer service experience, preferably in a healthcare setting, preferred.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health in Billings, MT is hiring a Patient Access Registration Specialist I to support a welcoming registration and scheduling process for patients and visitors. You will verify demographics and insurance, collect co-pays, and assist with financial options while coordinating with clinical staff for smooth patient flow.

The role requires strong customer service skills, experience in a healthcare setting, and proficiency with Epic.