Patient Access & Care Coordinator

imh; North Dakota; On-site; USD 38,000 - 50,000; Part time

Job summary

Intermountain Health is seeking a Patient Service Representative (PRN) to be the first point of contact for patients. The role emphasizes compassionate communication, accurate EMR documentation, and efficient patient registration and scheduling.

Responsibilities include verifying patient information, handling insurance data, assisting with billing forms, and guiding patients through financial assistance options. The position is Billings-based with a focus on quality patient experience.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check-in/out patients and verify information.
• Document all calls and interactions in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients over the phone or in person, update demographic data.
• Obtain insurance cards, IDs, and signatures; verify insurance details as needed.
• Assist patients with forms for regulatory and billing needs; educate on financial assistance; process payments.
• Stay current with role responsibilities and attend meetings to uphold performance standards.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Job description

Intermountain Health is seeking a Patient Service Representative (PRN) to be the first point of contact for patients. The role emphasizes compassionate communication, accurate EMR documentation, and efficient patient registration and scheduling.

Responsibilities include verifying patient information, handling insurance data, assisting with billing forms, and guiding patients through financial assistance options. The position is Billings-based with a focus on quality patient experience.