Patient Access & Scheduling Specialist

Jefferson Health; Virginia; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage

Tuition assistance

Job summary

Jefferson Health is seeking a Central Scheduling Representative in Virginia to manage patient appointment scheduling and registration. The role uses an automated call system and EMR to ensure accurate data, timely access, and compliant scheduling across the health system.

The successful candidate will handle inquiries, coordinate referrals and insurance requirements, and maintain performance targets in a fast-paced environment while providing high-quality customer service.

Qualifications

• Minimum 1 year of related scheduling experience.
• Accuracy and attention to detail.
• Analytical thinking and problem-solving abilities.
• Calendaring software proficiency.
• Customer interaction and service skills.
• Effective written and verbal communication.

Responsibilities

• Schedule patient appointments and register patients across the Jefferson Health System.
• Utilize EMR to complete scheduling, confirm appointments, obtain/verify demographics and insurance benefits.
• Coordinate orders, referrals and insurance requirements to maximize patient benefits.
• Ensure regulatory and compliance requirements per local payor determinations.
• Handle assigned call volume and digital requests using central scheduling software.

Skills

Customer service

Analytical thinking

Effective communication

Calendaring

Leadership

Teamwork

Education

High School Diploma/GED

Tools

EMR software

Job description

Jefferson Health is seeking a Central Scheduling Representative in Virginia to manage patient appointment scheduling and registration. The role uses an automated call system and EMR to ensure accurate data, timely access, and compliant scheduling across the health system.

The successful candidate will handle inquiries, coordinate referrals and insurance requirements, and maintain performance targets in a fast-paced environment while providing high-quality customer service.