Central Scheduling Representative

Health Partners Plans; Pennsylvania; On-site; USD 33,000 - 46,000; Full time

Job summary

Jefferson Health System seeks a Central Scheduling Representative to manage patient appointments and registrations across its health system. You will use EMR to verify demographics and insurance, coordinate referrals, and handle inquiries with strong customer service.

The role emphasizes accurate data entry, adherence to schedules, and achievement of performance targets in a high-volume environment.

Qualifications

• 1 year of related scheduling experience required.
• Accurate data collection and entry.
• Knowledge of medical terminology.
• Type at least 35 wpm.
• Bilingual skills a plus.

Responsibilities

• Schedule patient appointments and register patients across the Jefferson Health System.
• Use EMR to complete scheduling, confirm appointments, obtain and/or verify demographic information, verify insurance eligibility, and resolve user issues.
• Coordinate referrals and insurance requirements to maximize benefits and ensure compliance with payor rules.
• Utilize central scheduling telephony software to manage call volume and requests.
• Meet qualitative and quantitative performance targets as a team.

Skills

Attention to detail

Analytical thinking

Calendaring

Customer interaction

Customer service

Decision making

Communication

Information capture

Leadership

Listening

Relationship management

Teamwork

Education

High School Diploma/GED

Job description

Number of Positions In Requisition 1

Job Details Central Scheduling Representative

Full Time - Monday-Friday - 830am-5pm

Job Description

Summary Handles scheduling related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments, triage general inquiries and direct callers to the appropriate healthcare needs. Supports our commitment to service excellence with a focus on first call resolution, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Central Schedulers demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution oriented interactions and the highest level of customer service.

Job Duties

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)

• Schedule patient appointments and register patient across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, obtain and/or verify demographic information, obtain and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
• Coordinate orders, referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.
• Utilize central scheduling telephony software to efficiently handle assigned call volume or digital requests.
• Maintain qualitative and quantitative individual and team performance targets.

Minimum Qualifications

1 year Previous related experience required.

• Accuracy and Attention to Detail - I0960
• Analytical Thinking - I1020
• Calendaring - TAD460
• Customer Interaction - TCS060
• Customer Service Management - M0200
• Decision Making and Critical Thinking - I0700
• Effective Communications - I0480
• Information Capture - B1080
• Leadership - M0050
• Listening - I0650
• Relationship Management - I1010
• Teamwork - I0950

Additional Qualifications

• Proficient in the use of computers.
• Type 35 wpm.
• Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
• Bilingual skills a plus.

Preferred Qualifications

• High School Diploma/GED

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This positi