Patient Access & Scheduling Specialist

Jefferson Health; Fort Washington (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson Health in Fort Washington, PA seeks a Central Scheduling Representative to handle patient scheduling requests using automated call distribution and EMR systems, ensuring accurate registration and timely access to services.

You will register patients, verify demographics and insurance, coordinate referrals, and use telephony and scheduling tools to manage call and digital requests while maintaining data quality and a patient‑centered service approach.

Qualifications

• 1 year of related scheduling or customer service experience.
• Ability to enter data accurately and efficiently.
• Strong verbal and written communication.
• Proficient in using EMR and scheduling tools.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedule patient appointments and register patients in the system.
• Verify demographics and insurance eligibility per protocol.
• Coordinate referrals and insurance requirements to maximize benefits.
• Handle high call volumes with professionalism and accuracy.
• Maintain performance targets and quality standards.

Skills

Attention to Detail

Customer Service

Communication

Calendaring

Analytical Thinking

Teamwork

Data Entry

Bilingual

Education

High School Diploma/GED

Tools

EMR Software

Central Scheduling Software

Telephony Platform

Insurance Verification Systems

Job description

Jefferson Health in Fort Washington, PA seeks a Central Scheduling Representative to handle patient scheduling requests using automated call distribution and EMR systems, ensuring accurate registration and timely access to services.

You will register patients, verify demographics and insurance, coordinate referrals, and use telephony and scheduling tools to manage call and digital requests while maintaining data quality and a patient‑centered service approach.