Patient Access & Scheduling Specialist

Remote Genie; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration within NMHC systems. The role emphasizes patient-first service, confidentiality, and accurate data handling in a fast-paced health care environment.

Ideal candidates have a high school diploma or equivalent and 2–3 years of customer service or medical office experience, with strong English communication and computer data-entry skills.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Proficiency with computer data-entry and typing (≈40 wpm).
• Healthcare workflow knowledge (scheduling/registration) preferred.

Responsibilities

• Assist patients with scheduling and registration across NMHC systems.
• Verify demographics, insurance eligibility, and authorizations as applicable.
• Provide professional customer service and maintain patient confidentiality.
• Communicate with multiple departments to coordinate care and scheduling.
• Escalate complex issues to team leads and document interactions accurately.
• Support quality assurance and maintain accurate patient data records.

Skills

Customer service

Communication skills

English proficiency

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration within NMHC systems. The role emphasizes patient-first service, confidentiality, and accurate data handling in a fast-paced health care environment.

Ideal candidates have a high school diploma or equivalent and 2–3 years of customer service or medical office experience, with strong English communication and computer data-entry skills.