Patient Access Coordinator – Healthcare Concierge

Northwestern Medicine; Winfield (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration across NMHC. You will interact with patients and departments to ensure accurate data, fast check-ins, and a positive patient experience.

Ideal candidates bring 2-3 years in customer service or medical office settings, strong English communication, and accurate data-entry skills. This on-site role emphasizes teamwork and adherence to policies, with opportunities for growth within the

Qualifications

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Directs issues to Team Lead or Operations Coordinator.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients and establishes a positive first impression.
• Escalates issues to management when needed.
• Collects patient demographic information accurately.
• Schedules and directs patients through NMHC systems.
• Performs medical necessity checks for scheduled services.

Skills

Customer service

Communication skills

Typing 40 wpm

Multitasking

Time management

Analytical skills

Problem solving

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Medicine is seeking a Patient Access Specialist to support patient scheduling and registration across NMHC. You will interact with patients and departments to ensure accurate data, fast check-ins, and a positive patient experience.

Ideal candidates bring 2-3 years in customer service or medical office settings, strong English communication, and accurate data-entry skills. This on-site role emphasizes teamwork and adherence to policies, with opportunities for growth within the