Patient Access Scheduler - Day Shift, Signing Bonus Eligible

UMass Memorial Medical Group; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Medical Group seeks an efficient, patient-focused scheduling assistant to manage appointments across multiple clinics. You will collect demographics and insurance data, secure records as needed, and coordinate procedures with care teams.

Ideal candidates have strong communication and English skills, with preferred healthcare scheduling experience. This role offers stability within a leading regional health system and a structured day schedule.

Qualifications

• Required: English speaking, reading and writing skills.
• Preferred: bilingual communication skills.
• Experience in scheduling or phone customer service is desirable.
• Healthcare organization experience is a plus.

Responsibilities

• Handles incoming calls to schedule patient appointments across multiple clinics/departments.
• Makes outbound calls to schedule appointments with specialists.
• Collects patient demographics, insurance info and liabilities prior to service.
• Secures medical records from outside organizations as needed for care.
• Schedules in-office procedures and coordinates room availability.
• Applies knowledge of multiple treatment areas and sequencing of procedures.
• Prioritizes visits to optimize physician time and patient flow.
• Complies with departmental policies and participates in meetings.
• Supports quality improvement, safety regulations, and professional standards.

Skills

English proficiency

Communication skills

Customer service

Healthcare scheduling

Bilingual (preferred)

Education

High school diploma

Associate's degree in business or healthcare-related field

Job description

UMass Memorial Medical Group seeks an efficient, patient-focused scheduling assistant to manage appointments across multiple clinics. You will collect demographics and insurance data, secure records as needed, and coordinate procedures with care teams.

Ideal candidates have strong communication and English skills, with preferred healthcare scheduling experience. This role offers stability within a leading regional health system and a structured day schedule.