Patient Experience Specialist

Intermountain Healthcare Inc.; Saratoga Springs (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to act as the first point of contact with patients, handling check-in/out, phone inquiries, and eligibility verifications. The role focuses on exceptional customer service, accurate EMR documentation, and scheduling across clinics and services.

Ideal candidates will have at least six months of customer service experience, strong communication skills, and the ability to protect PHI.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

Responsibilities

• Provides courteous and professional connections with patients by phone, in person or via secure messaging.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data on the registration system.

Skills

Customer service

Computer skills

Interpersonal skills

PHI privacy

Team collaboration

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to act as the first point of contact with patients, handling check-in/out, phone inquiries, and eligibility verifications. The role focuses on exceptional customer service, accurate EMR documentation, and scheduling across clinics and services.

Ideal candidates will have at least six months of customer service experience, strong communication skills, and the ability to protect PHI.