Patient Access & Scheduling Specialist

SouthEast Alaska Regional Health Consortium; United States; On-site; USD 34,000 - 43,000; Full time

Job summary

SouthEast Alaska Regional Health Consortium seeks an entry-level Patient Care Coordination Specialist I to serve as the primary contact for patients and support access to care through registration, scheduling, and verification processes. The role emphasizes accuracy, attention to detail, and adherence to workflows within SEARHC’s service framework.

As a frontline representative, you will help manage appointment flow, patient communications, and enrollment in MySEARHC portal while embodying

Qualifications

• One year of healthcare, customer service, or administrative experience - preferred.
• Proficient data entry with attention to detail.

Responsibilities

• Serve as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Support patient check-in and self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring forms are completed, and notifying the clinical team.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.

Skills

Data entry

Customer service

Communication

EHR data

Education

High school diploma or GED

BLS certification (preferred)

Tools

EHR systems

Job description

SouthEast Alaska Regional Health Consortium seeks an entry-level Patient Care Coordination Specialist I to serve as the primary contact for patients and support access to care through registration, scheduling, and verification processes. The role emphasizes accuracy, attention to detail, and adherence to workflows within SEARHC’s service framework.

As a frontline representative, you will help manage appointment flow, patient communications, and enrollment in MySEARHC portal while embodying