Patient Access & Scheduling Specialist

Holland America-Princess (Holland America Dawson City Inn); Haines (AK); On-site; USD 34,440 - 43,917; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Retirement plan

Paid time off

Parental leave

Job summary

SEARHC is seeking a Patient Care Coordination Specialist I in Alaska. This entry-level role serves as the primary contact for patients and supports access to care through registration, scheduling, demographics and insurance verification, and high-quality customer service.

The position emphasizes accuracy, attention to detail, and adherence to workflows, with benefits including health insurance and retirement options. OT shifts may be required based on clinic operations.

Qualifications

• High school diploma or GED preferred.
• 1 year of healthcare, customer service, or administrative experience preferred.
• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.

Responsibilities

• Serves as the primary contact for patients, providers, and staff via phone, email, or in person.
• Registers and pre-registers patients with accurate demographic and insurance information in the EHR.
• Performs patient check-in, collects co-pays, and notifies the clinical team as needed.
• Monitors appointment confirmations and follows up on unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across service lines per protocol.
• Manage worklists related to scheduling and patient communication; support care team priorities.
• Maintain confidentiality and uphold service excellence standards.

Skills

Data entry

Attention to detail

Communication

EHR systems

Customer service

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

SEARHC is seeking a Patient Care Coordination Specialist I in Alaska. This entry-level role serves as the primary contact for patients and supports access to care through registration, scheduling, demographics and insurance verification, and high-quality customer service.

The position emphasizes accuracy, attention to detail, and adherence to workflows, with benefits including health insurance and retirement options. OT shifts may be required based on clinic operations.