Epic Scheduling & Patient Access Specialist

Northeast Medical Group; Fairfield (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a Patient Financial Access Specialist - OP to manage patient demographic and financial information, schedule complex outpatient appointments, and coordinate with physicians, labs, and infusion services.

You will ensure eligibility, verify insurance, and enter data across Epic systems while maintaining service excellence and compassionate patient interactions.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2–3 years in a customer service role, preferably in hospital/physician office.
• Experience with registration, scheduling, and medical insurance/eligibility.
• Strong communication and multitasking abilities.

Responsibilities

• Patient Throughput: obtain information from referring physicians to support reimbursement for outpatient services.
• Insurance: complete insurance entry accurately and verify eligibility to ensure payables.
• Complex Appointment Scheduling: schedule time-sensitive appointments in Epic.
• Resource Management/QA: support other outpatient departments and cross-train as needed.
• Customer Service: deliver service excellence per system standards.
• Template Management - Addendum: maintain Epic templates for various locations.
• Performs other duties as assigned by Management.

Skills

Customer service

Registration

Scheduling

Insurance eligibility

Education

High school diploma or GED

Associate degree

Tools

Epic

Job description

Yale New Haven Health Services Corp. seeks a Patient Financial Access Specialist - OP to manage patient demographic and financial information, schedule complex outpatient appointments, and coordinate with physicians, labs, and infusion services.

You will ensure eligibility, verify insurance, and enter data across Epic systems while maintaining service excellence and compassionate patient interactions.