Patient Care Front Desk Specialist

U.S. Dermatology Partners; Lake Lotawana (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

U.S. Dermatology Partners in Missouri is seeking a professional Front Desk Clerk to handle routine clerical and administrative tasks, greet patients, answer phones, and direct inquiries to the appropriate staff.

This role emphasizes accuracy, courtesy, and strong customer service in a fast-paced dermatology practice. Qualifications include 1+ year in retail or clinical front desk, detail orientation, solid English communication, and proficiency with Windows applications (Excel, Word, Outlook).

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliability.
• Management and organizational skills to support leadership of this function.
• Ability to follow verbal & written instructions with good grammar and spelling.
• Interpersonal skills to support customer service, functional, and team needs.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations and HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers to the appropriate manager or department.
• Operates office machines and computers as required to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to safety policies and procedures while supporting a culture of high quality customer service.
• Performs other duties as necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Reliable

Customer service

Interpersonal skills

Communication (English)

Computer basics

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA knowledge

Tools

Excel

Word

Outlook

Job description

U.S. Dermatology Partners in Missouri is seeking a professional Front Desk Clerk to handle routine clerical and administrative tasks, greet patients, answer phones, and direct inquiries to the appropriate staff.

This role emphasizes accuracy, courtesy, and strong customer service in a fast-paced dermatology practice. Qualifications include 1+ year in retail or clinical front desk, detail orientation, solid English communication, and proficiency with Windows applications (Excel, Word, Outlook).