Patient Access & Scheduling Specialist

HCA Healthcare, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Behavioral health

Telemedicine services

401(k) matching

Employee stock purchase plan

Tuition assistance

Dependent scholarships

Life insurance

Job summary

HCA Healthcare, Inc. in Tampa, FL is seeking a Patient Access Specialist to join our day-shift team. You will be the first point of contact, answering calls, scheduling and coordinating patient appointments, and guiding patients through insurance options and in-network status.

In this role, you will ensure accurate information in the EMR, communicate with practice staff, and support the patient journey as an internal call center liaison. No nights, weekends, or holidays. Full-time, onsite.

Qualifications

• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Schedule, cancel, and reschedule patient appointments.
• Inform patients about insurance carriers and out-of-network status.
• Ensure patient information is accurate in the EMR.
• Communicate with office colleagues and patients as needed.
• Other duties as assigned.

Skills

Customer service

Phone experience

Medical terminology

Education

High School Diploma or GED

Job description

HCA Healthcare, Inc. in Tampa, FL is seeking a Patient Access Specialist to join our day-shift team. You will be the first point of contact, answering calls, scheduling and coordinating patient appointments, and guiding patients through insurance options and in-network status.

In this role, you will ensure accurate information in the EMR, communicate with practice staff, and support the patient journey as an internal call center liaison. No nights, weekends, or holidays. Full-time, onsite.