Patient Access & Billing Specialist

AdventHealth; Tampa (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403(b) Retirement Plan

Parental Leave (4 weeks)

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Tampa, FL is seeking a Patient Access/Guest Services representative to greet patients, collect demographic and insurance information, and register services with accuracy. You will support post-care financial needs and work closely with clinical teams to ensure a seamless patient experience.

The role emphasizes strong customer service, familiarity with medical terminology, and the ability to handle payments and co-pays while maintaining compliance and a positive patient journey.

Qualifications

• 1+ years in customer service within a medical office or similar setting.
• Knowledge of medical terminology, coding, charge entry and payment collection preferred.
• CHAA certification is a plus.

Responsibilities

• Handle incoming calls, greet patients, verify and update demographics and insurance.
• Register patients for services and ensure accurate data entry for billing and scheduling.
• Assist with payments, co-pays, and post-care financial follow-up.
• Coordinate with clinical partners to maintain smooth patient flow and communication.

Skills

Customer service

Medical terminology

Billing and payments

Office coordination

Education

Associate degree in Health Services Administration

High School Diploma or equivalent

Job description

AdventHealth in Tampa, FL is seeking a Patient Access/Guest Services representative to greet patients, collect demographic and insurance information, and register services with accuracy. You will support post-care financial needs and work closely with clinical teams to ensure a seamless patient experience.

The role emphasizes strong customer service, familiarity with medical terminology, and the ability to handle payments and co-pays while maintaining compliance and a positive patient journey.