Patient Access Specialist

HCA Healthcare, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Behavioral health

Telemedicine services

401(k) matching

Employee stock purchase plan

Tuition assistance

Dependent scholarships

Life insurance

Job summary

HCA Healthcare, Inc. in Tampa, FL is seeking a Patient Access Specialist to join our day-shift team. You will be the first point of contact, answering calls, scheduling and coordinating patient appointments, and guiding patients through insurance options and in-network status.

In this role, you will ensure accurate information in the EMR, communicate with practice staff, and support the patient journey as an internal call center liaison. No nights, weekends, or holidays. Full-time, onsite.

Qualifications

• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Schedule, cancel, and reschedule patient appointments.
• Inform patients about insurance carriers and out-of-network status.
• Ensure patient information is accurate in the EMR.
• Communicate with office colleagues and patients as needed.
• Other duties as assigned.

Skills

Customer service

Phone experience

Medical terminology

Education

High School Diploma or GED

Job description

Job Summary And Qualifications

Full time (Monday - Friday, day shift), no nights, no on-call, no weekends, no holidays.

Seeking a Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating with the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.

What you will do in this role:

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Utilize appropriate system to communicate with office colleagues and patients as necessary
• Other duties as assigned

What Qualifications you will need:

Education:

High School Diploma or GED preferred

Experience:

• One Year Of Customer Service Experience Preferred
• One year of high-volume phone/call experience preferred
• One Year Of Medical Terminology/healthcare Experience Preferred

Certification/License:

N/A

Benefits

HCA FL Endocrine Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.