Patient Access Specialist 1 - USFTGP UMSA Patient Access Center

Tampa General Hospital; Tampa (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Tampa General Hospital is seeking a Patient Access Specialist 1 to join the USFTGP UMSA Patient Access Center. You will collect demographic, clinical, and insurance data to create patient accounts, screen eligibility, and prepare information for clinical staff.

You will handle scheduling, verify insurance, and assist patients with access barriers as outlined in the knowledge management system. The role requires a high school diploma or GED, strong customer service, confidentiality, and the

Qualifications

• High School Diploma or GED required.
• Must maintain confidentiality at all times.
• Excellent customer service skills and ability to work in a fast-paced environment.

Responsibilities

• Gather and record demographic, clinical, and insurance information to generate patient accounts.
• Screen patients for eligibility and verify medical insurance.
• Prepare patient information for clinical staff and coordinate with care teams.
• Answer questions to ensure a smooth visit experience.
• Handle scheduling requests, including scheduling, rescheduling, or canceling appointments.
• Verify insurance eligibility and review referrals for accurate scheduling.
• Troubleshoot access barriers and provide information per internal knowledge management system.

Skills

Customer service

Independent judgement

Confidentiality

Fast-paced

Team player

Multi-screen navigation

Written/verbal communication

Attention to detail

Documentation

Education

High School Diploma or GED

Job description

Job Description - Patient Access Specialist 1 - USFTGP UMSA Patient Access Center (2600049X)

Job Description

Patient Access Specialist 1 - USFTGP UMSA Patient Access Center - ( 2600049X )

Description

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience.Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

Qualifications

Required

High School Diploma or GED

Technical Knowledge, Skills, and Abilities

• Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times
• Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks
• Employee is people-oriented and enjoys interacting with patients and working in group projects
• Can navigate through multiple screens to provide the essential information required to address consumer need
• Active listener, has strong written and verbal communication skills
• Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)
• Must possess strong attention to detail, organizational skills and ability to set priorities
• Computer literacy, ability to navigate through screens

Primary Location

Tampa

Work Locations

University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work

On Site

Job

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday