Patient Access Specialist I - Front Desk & Scheduling

Tampa General Hospital; Tampa (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Tampa General Hospital is seeking a Patient Access Specialist 1 to join the USFTGP UMSA Patient Access Center. You will collect demographic, clinical, and insurance data to create patient accounts, screen eligibility, and prepare information for clinical staff.

You will handle scheduling, verify insurance, and assist patients with access barriers as outlined in the knowledge management system. The role requires a high school diploma or GED, strong customer service, confidentiality, and the

Qualifications

• High School Diploma or GED required.
• Must maintain confidentiality at all times.
• Excellent customer service skills and ability to work in a fast-paced environment.

Responsibilities

• Gather and record demographic, clinical, and insurance information to generate patient accounts.
• Screen patients for eligibility and verify medical insurance.
• Prepare patient information for clinical staff and coordinate with care teams.
• Answer questions to ensure a smooth visit experience.
• Handle scheduling requests, including scheduling, rescheduling, or canceling appointments.
• Verify insurance eligibility and review referrals for accurate scheduling.
• Troubleshoot access barriers and provide information per internal knowledge management system.

Skills

Customer service

Independent judgement

Confidentiality

Fast-paced

Team player

Multi-screen navigation

Written/verbal communication

Attention to detail

Documentation

Education

High School Diploma or GED

Job description

Tampa General Hospital is seeking a Patient Access Specialist 1 to join the USFTGP UMSA Patient Access Center. You will collect demographic, clinical, and insurance data to create patient accounts, screen eligibility, and prepare information for clinical staff.

You will handle scheduling, verify insurance, and assist patients with access barriers as outlined in the knowledge management system. The role requires a high school diploma or GED, strong customer service, confidentiality, and the