Patient Access & Scheduling Specialist

Inova Health; Sterling (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Dental and vision

Retirement match

Education assistance

Student loan assistance

Mental health support

Job summary

Inova Physical Therapy - Sterling is seeking a dedicated Patient Access Specialist to join our front desk team. This full-time, day-shift role runs Monday through Friday with shifts from 6:45 a.m. to 7:00 p.m., including two later shifts 10:30 a.m.-7 p.m. Flexibility to open and mid shifts is required.

You will admit and schedule patients, verify insurance, and provide financial counseling while delivering empathetic service and clear communication to patients and staff.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of healthcare patient access experience.
• Preferred: Bilingual in Spanish.

Responsibilities

• Admit and schedule patients and conduct insurance verifications.
• Provide financial counseling and discuss patient liability clearly.
• Communicate scheduling changes to patients, staff and physicians.
• Identify and explain benefits and payment responsibilities to patients.
• Maintain accuracy in patient data and protect confidentiality.
• Escalate safety issues and collaborate for problem resolution.
• Support efficient front-desk workflow and minimize errors.

Skills

Customer service

Insurance verification

Scheduling

Financial counseling

Active listening

Education

High School Diploma or GED

Job description

Inova Physical Therapy - Sterling is seeking a dedicated Patient Access Specialist to join our front desk team. This full-time, day-shift role runs Monday through Friday with shifts from 6:45 a.m. to 7:00 p.m., including two later shifts 10:30 a.m.-7 p.m. Flexibility to open and mid shifts is required.

You will admit and schedule patients, verify insurance, and provide financial counseling while delivering empathetic service and clear communication to patients and staff.