Patient Access Specialist - Sterling Physical Therapy

Inova Health System; Sterling (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Team health

Retirement match

Education assistance

Mental health support

Job summary

Inova Physical Therapy - Sterling is seeking a dedicated Patient Access Specialist to join the team. This full-time, day shift position runs Monday–Friday with hours from 6:45 a.m. to 7:00 p.m.; two closing shifts 10:30 a.m.–7:00 p.m. may occur and shifts flex to opening and mid shifts.

As Patient Access Specialist, you will admit and schedule patients, perform insurance verifications, and provide financial counseling while practicing effective communication and problem solving.

Qualifications

• High School Diploma or GED required.
• 1 year of healthcare patient access experience.
• Bilingual in Spanish (preferred).

Responsibilities

• Admit and schedule patients.
• Conduct insurance verifications.
• Provide financial counseling.
• Communicate scheduling changes to patients, staff, physicians and patient representatives.
• Explain insurance benefits and patient liability.
• Identify payroll authorization and referral requirements to patients.

Skills

Customer service

Active listening

Communication

Problem solving

Education

High School Diploma or GED

Job description

Inova Physical Therapy - Sterling is looking for a dedicated Patient Access Specialist to join the team. This role will be a full-time, day shift position working Monday -Friday. Shifts vary within the hours of operation of 6:45 a.m. - 7:00 p.m. Monday - Friday, (will close 2 closing shifts 10:30am-7pm; Flex to opening and mid shifts).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

As Patient Access Specialist, you will admit and schedule patients, conduct insurance verifications and provide financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience

Preferred Qualifications:

• Bilingual in Spanish