Patient Access Lead - Physical Therapy (Tysons)

Inova Health System; Vienna (VA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Parental leave

Job summary

Inova Health System in Vienna, VA, seeks a Patient Access Team Lead for its Physical Therapy Tysons center. The role is full-time, Monday–Friday with two shifts per week, supporting patient access operations and reimbursement optimization.

The ideal candidate has patient access experience and strong leadership, coaching staff, and scheduling skills. Inova offers robust benefits and a supportive work environment within our nonprofit health system.

Qualifications

• High School diploma or equivalent
• 2 years of patient access work experience

Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Adapts scheduling to handle changing priorities and to juggle multiple tasks.
• Provides information and assistance regarding complimentary services when scheduling problems occur.
• Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions.
• Monitors individual and team progress toward meeting goals while giving specific/timely feedback; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
• Educates and trains others on insurance theory, verification, and authorization/referral processes; Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts.
• Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; Uses diagnostic tools and techniques to evaluate barriers, alternatives and resolutions; Divides large projects/assignments into phases with projected due dates and resource requirements.
• May perform additional duties as assigned.

Job description

Inova Health System in Vienna, VA, seeks a Patient Access Team Lead for its Physical Therapy Tysons center. The role is full-time, Monday–Friday with two shifts per week, supporting patient access operations and reimbursement optimization.

The ideal candidate has patient access experience and strong leadership, coaching staff, and scheduling skills. Inova offers robust benefits and a supportive work environment within our nonprofit health system.