Patient Access Specialist - Sterling Physical Therapy

Socket.dev; Sterling (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loans

Mental health support

Job summary

Inova Health in Sterling, VA, is seeking a dedicated Patient Access Specialist for a full-time, day shift Monday to Friday (6:45 a.m. to 7:00 p.m., with some opening/closing shifts). You will admit and schedule patients, verify insurance, and provide financial counseling to help patients navigate costs.

This role emphasizes empathy, effective communication, and accurate workflow. Preferred bilingual in Spanish; strong problem solving helps streamline front desk operations in a hospital setting.

Qualifications

• High School Diploma or GED required.
• 1 year of healthcare patient access experience.
• Bilingual in Spanish preferred.

Responsibilities

• Admit and schedule patients, verify insurance, and provide financial counseling.
• Communicate changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Explain insurance benefits and patient liability clearly.
• Identify payroll authorization and referral requirements to patients.
• Maintain accurate workflow procedures to reduce errors and improve efficiency.
• Address safety hazards and escalate issues to ensure patient and staff safety.

Skills

Communication skills

Active listening

Problem solving

Education

High School Diploma or GED

Job description

Inova Physical Therapy - Sterling is looking for a dedicated Patient Access Specialist to join the team. This role will be a full-time, day shift position working Monday -Friday. Shifts vary within the hours of operation of 6:45 a.m. - 7:00 p.m. Monday - Friday, (will close 2 closing shifts 10:30am-7pm; Flex to opening and mid shifts).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

As Patient Access Specialist, you will admit and schedule patients, conduct insurance verifications and provide financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education:High School Diploma or GED
• Experience:1 year of healthcare patient access experience

Preferred Qualifications:

• Bilingual in Spanish

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.