Patient Access Specialist - Sterling Physical Therapy

Inova Health; Sterling (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Dental and vision

Retirement match

Education assistance

Student loan assistance

Mental health support

Job summary

Inova Physical Therapy - Sterling is seeking a dedicated Patient Access Specialist to join our front desk team. This full-time, day-shift role runs Monday through Friday with shifts from 6:45 a.m. to 7:00 p.m., including two later shifts 10:30 a.m.-7 p.m. Flexibility to open and mid shifts is required.

You will admit and schedule patients, verify insurance, and provide financial counseling while delivering empathetic service and clear communication to patients and staff.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of healthcare patient access experience.
• Preferred: Bilingual in Spanish.

Responsibilities

• Admit and schedule patients and conduct insurance verifications.
• Provide financial counseling and discuss patient liability clearly.
• Communicate scheduling changes to patients, staff and physicians.
• Identify and explain benefits and payment responsibilities to patients.
• Maintain accuracy in patient data and protect confidentiality.
• Escalate safety issues and collaborate for problem resolution.
• Support efficient front-desk workflow and minimize errors.

Skills

Customer service

Insurance verification

Scheduling

Financial counseling

Active listening

Education

High School Diploma or GED

Job description

Inova Physical Therapy - Sterling is looking for a dedicated Patient Access Specialist to join the team. This role will be a full-time, day shift position working Monday -Friday. Shifts vary within the hours of operation of 6:45 a.m. - 7:00 p.m. Monday - Friday, (will close 2 closing shifts 10:30am-7pm; Flex to opening and mid shifts).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• As Patient Access Specialist, you will admit and schedule patients, conduct insurance verifications and provide financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.
• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of healthcare patient access experience

Preferred Qualifications:

• Bilingual in Spanish