Patient Access & Scheduling Specialist

TEKsystems; St. Louis (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems seeks a compassionate Patient Access Representative to support a busy pediatric healthcare organization in St. Louis.

You will handle scheduling, patient registration, insurance verification, and referral processing while assisting families with billing questions. The role requires excellent communication, ability to manage 65–80 calls per day, and experience with electronic scheduling systems and patient reminders.

Qualifications

• High-volume inbound/outbound call experience (65 to 80 calls per day).
• Patient scheduling, registration, or healthcare customer service experience.
• Insurance verification and referral processing experience.
• Knowledge of medical billing practices and financial assistance programs.
• Strong communication, multitasking, and problem-solving skills.
• Experience working with electronic scheduling systems and patient reminder platforms.

Responsibilities

• Schedule appointments and register patients to ensure accurate intake.
• Verify insurance details and process referrals to support care teams.
• Answer billing-related questions and explain charges to families with empathy.
• Handle high-volume calls and provide exceptional patient service.
• Utilize scheduling systems and reminder platforms to reduce no-shows.

Skills

Customer service

Customer support

Inbound customer service

Inbound and outbound calls

patient access

patient registration

epic certified

Job description

TEKsystems seeks a compassionate Patient Access Representative to support a busy pediatric healthcare organization in St. Louis.

You will handle scheduling, patient registration, insurance verification, and referral processing while assisting families with billing questions. The role requires excellent communication, ability to manage 65–80 calls per day, and experience with electronic scheduling systems and patient reminders.