Patient Access & Scheduling Specialist

New Oakland Family Services; Southfield, Northern (MI, KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

New Oakland Family Centers in Michigan seeks a Call Center Representative to handle incoming inquiries, schedule medical services across locations, and verify Medicaid. The role emphasizes professional communication and HIPAA-compliant practices to ensure seamless access to services.

You will respond to calls, process referrals, assist with prior authorizations, coordinate between departments, and help maintain EMR documentation while contributing to a supportive, patient-centered environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and coordination skills with diverse populations.
• Proficiency in data entry and EMR systems preferred.

Responsibilities

• Assist with scheduling and rescheduling medical services for all locations.
• Answer calls, complete phone intakes, verify and reschedule appointments, and initiate treatments.

Skills

Strong communication

Coordination

Customer service

Education

High school diploma

Tools

EMR systems

Office 365

Job description

New Oakland Family Centers in Michigan seeks a Call Center Representative to handle incoming inquiries, schedule medical services across locations, and verify Medicaid. The role emphasizes professional communication and HIPAA-compliant practices to ensure seamless access to services.

You will respond to calls, process referrals, assist with prior authorizations, coordinate between departments, and help maintain EMR documentation while contributing to a supportive, patient-centered environment.