Patient Access & Scheduling Specialist

Central City Health; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Central City Health in Detroit, MI seeks a Patient Access Representative to join a multidisciplinary care team and ensure smooth patient flow from entry to scheduling, intake, and insurance verification.

Under leadership supervision, you will perform clerical tasks, enter data accurately, greet clients, schedule appointments, verify coverage, collect copays, and help patients navigate programs while upholding compassionate, patient-centered service.

Qualifications

• High School Diploma or GED equivalent.
• Two years of clerical office experience.
• Proficiency with Microsoft Office, databases, and EHR systems.
• Knowledge of techniques for receiving calls and making appointments.
• Knowledge of office practices, procedures, and equipment.
• Ability to multitask and maintain strong attention to detail.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain composure during stressful situations.
• The ability to provide customer service to clients and their families warmly.

Responsibilities

• Ensures all actions represent the organization in a highly professional manner.
• Maintains a commitment to the achievement of quality health care services.
• Greets members/clients & visitors with a smile.
• Schedules members/clients’ appointments appropriately per protocol.
• Verifies insurance coverage, provider/staff member designation.
• Upon member arrival, confirms members/clients’ identity.
• Ensures that members/clients complete the necessary forms and documentation.
• Collects copayments or other fees as indicated.
• Ensures that appropriate fee assistance applications are completed.
• Creates a member/client visit for all encounters.

Skills

Customer service

Multitasking

Communication

Office software

EHR experience

Education

HS Diploma

GED

Tools

EHR systems

Microsoft Office

Scheduling

Job description

Central City Health in Detroit, MI seeks a Patient Access Representative to join a multidisciplinary care team and ensure smooth patient flow from entry to scheduling, intake, and insurance verification.

Under leadership supervision, you will perform clerical tasks, enter data accurately, greet clients, schedule appointments, verify coverage, collect copays, and help patients navigate programs while upholding compassionate, patient-centered service.