Patient Access & Scheduling Specialist

The Cancer & Hematology Centers; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cancer & Hematology Centers in Michigan is seeking a Patient Access MOA to be the first point of contact for patients, handling scheduling, intake, and records coordination. You will work with referring providers and clinical teams to ensure smooth intake, accurate data, and compassionate patient interactions; prior EMR experience and attention to detail are essential.

Join a mission-driven team across Michigan affiliated with OneOncology, delivering high-quality cancer care with a

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 1–2 years of medical office experience preferred.
• Familiarity with EMR systems.
• Medical assistant certification a plus.
• Strong communication and multitasking abilities.

Responsibilities

• Serve as liaison between CHC and referring provider offices regarding referrals and new patient appointments.
• Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists.
• Verify patient demographic and insurance information and gather medical records to complete the intake process.
• Answer and direct incoming calls, take accurate messages, and manage hospital consult requests.
• Maintain medical records through scanning, filing, and organizing patient documentation.
• Manage correspondence, mail, and medical records requests, including coordination with outside offices.
• Collaborate with care team to ensure a seamless patient experience.
• Support quality improvement efforts that make care more efficient and patient-friendly.

Skills

Medical office experience

EMR systems

Communication skills

Medical Assistant certification

High school diploma

Associate degree

Education

High school diploma or equivalent

Associate degree

Job description

The Cancer & Hematology Centers in Michigan is seeking a Patient Access MOA to be the first point of contact for patients, handling scheduling, intake, and records coordination. You will work with referring providers and clinical teams to ensure smooth intake, accurate data, and compassionate patient interactions; prior EMR experience and attention to detail are essential.

Join a mission-driven team across Michigan affiliated with OneOncology, delivering high-quality cancer care with a