Patient Access & Scheduling Specialist

Michigan Institute Of Urology; Sterling Heights (MI); On-site; USD 42,981,000 - 63,039,000; Full time

Job summary

Solaris Health in Sterling Heights, MI, is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and verify insurance information. This full-time role requires accurate data entry of patient demographics and efficient use of the EMR system.

Ideal candidates will be detail-oriented, customer-focused, and able to maintain composure in demanding situations, while complying with HIPAA and Health Code policies. Experience in a medical office is preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• HIPAA/privacy requirements must be followed.

Responsibilities

• Answer telephones in a professional manner and schedule appointments.
• Enter and update patient demographics in the EMR system.
• Verify and update patient insurance information.
• Register new patients and address patient inquiries.
• Take messages and ensure timely communication with staff and patients.
• Adhere to all health and safety policies and compliance training.

Skills

Multitasking

Customer service

Attention to detail

Verbal communication

Written communication

EMR knowledge

Microsoft Office

HIPAA compliance

Healthcare IT

Education

High School Diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

Solaris Health in Sterling Heights, MI, is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and verify insurance information. This full-time role requires accurate data entry of patient demographics and efficient use of the EMR system.

Ideal candidates will be detail-oriented, customer-focused, and able to maintain composure in demanding situations, while complying with HIPAA and Health Code policies. Experience in a medical office is preferred.