Patient Access & Scheduling Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation/ DailyPay

Benefits effective Day One

Full benefits package: Medical, Dental

Retirement with employer match

Tuition Reimbursement

Growth opportunities

Job summary

Trinity Health Michigan is seeking a Patient Services Representative - Call Center in Ann Arbor. Under supervision, you will register patients, collect insurance information, obtain authorizations, verify benefits, and balance daily transactions.

You will schedule appointments, handle HIPAA compliance, collect co-pays, and support multiple departments. The role requires 1–2 years in a physician office, familiarity with managed care, and strong customer service in a call center setting.

Qualifications

• High school diploma, GED, or equivalent.
• 1–2 years of experience in physician office setting performing comparable duties.
• Knowledge of third-party payers and managed care guidelines preferred.
• Experience with online third-party payor systems preferred.

Responsibilities

• Checks patients in for a variety of appointment types following proper guidelines.
• Scans insurance/photo ID and updates annual Acknowledgement Form.
• Maintains proper patient demographics in the EPR/EPM.
• Maintains proper information on insurance par lists and authorization requirements.
• Schedules/reschedules all types of appointments with proper information.
• Ensures HIPAA compliance at all times.
• Collects patient co-pays and balances, posts to accounts, explains as needed.
• Balances daily transactions and cash deposits.

Skills

Verbal communication

Typing 35 wpm

Attention to detail

Education

High school diploma or GED

Tools

EPR/EPM system

Multi-line phone system

Job description

Trinity Health Michigan is seeking a Patient Services Representative - Call Center in Ann Arbor. Under supervision, you will register patients, collect insurance information, obtain authorizations, verify benefits, and balance daily transactions.

You will schedule appointments, handle HIPAA compliance, collect co-pays, and support multiple departments. The role requires 1–2 years in a physician office, familiarity with managed care, and strong customer service in a call center setting.