Patient Access & Scheduling Specialist

UnityPoint Health; Sioux City (IA); On-site; USD 33,000 - 46,000; Full time

Job summary

UnityPoint Health in Sioux City is seeking a Patient Access Representative NE to facilitate admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process.

This role addresses patient inquiries, manages wayfinding, and supports administrative tasks while complying with financial and insurance procedures; require high school diploma and 2 years customer service experience; strong English, typing 40 wpm, and basic computer skills.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer service or healthcare experience preferred.
• Typing speed of 40 words per minute.
• Fluent English and professional communication.
• Basic computer skills and multi-tasking ability.

Responsibilities

• Collect and verify demographic, insurance/financial and clinical data in the system.
• Verify insurance coverage and understand plans.
• Answer calls promptly and route messages professionally.
• Educate patients about financial obligations and POS estimates.
• Support performance improvement and customer service initiatives.
• Assist with patient self-service registration processes.
• Manage multiple work queues.
• Refer financial assistance needs to a Financial Advocate.
• Schedule walk-in procedures and coordinate with central scheduling.

Skills

Customer service

Typing 40 wpm

English fluency

Professional image

Basic computer skills

Education

High School Diploma

Job description

UnityPoint Health in Sioux City is seeking a Patient Access Representative NE to facilitate admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process.

This role addresses patient inquiries, manages wayfinding, and supports administrative tasks while complying with financial and insurance procedures; require high school diploma and 2 years customer service experience; strong English, typing 40 wpm, and basic computer skills.