Patient Access & Scheduling Specialist

Sanford; Sheldon (IA); Vor Ort; USD 22.000 - 32.000; Vollzeit

Zusammenfassung

Sanford Health in Sheldon, IA is seeking a Patient Access Representative to deliver exceptional customer service as the first point of contact, either by phone or in clinic. You will greet patients, verify demographics, collect payments, and guide financial arrangements according to policy.

Responsibilities include scheduling with nursing and providers, obtaining referrals, coordinating interpreters, checking in/out, and managing a multi-line phone system.

Qualifikationen

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office. Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Aufgaben

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients about documents and capture signatures on necessary paperwork.
• Establish financial responsibility and assist with arrangements per policies.
• Collect co-payments, pre-payments, and payments on account balances.
• May address registration errors or denied insurance claims.
• Schedule appointments with nursing team and providers.
• Obtain referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in and out.
• Operate multi-line phone; act as switchboard and manage recall/waitlists.
• Prepare and coordinate charts and supporting provider documents.
• Coordinate telemedicine appointments and reminders.
• Hospital admissions and general office duties.

Kenntnisse

Customer service

Phone support

Medical terminology

Ausbildung

High school diploma

Jobbeschreibung

Sanford Health in Sheldon, IA is seeking a Patient Access Representative to deliver exceptional customer service as the first point of contact, either by phone or in clinic. You will greet patients, verify demographics, collect payments, and guide financial arrangements according to policy.

Responsibilities include scheduling with nursing and providers, obtaining referrals, coordinating interpreters, checking in/out, and managing a multi-line phone system.