Patient Access Representative - Shledon Clinic - 32 hrs/week

Sanford; Sheldon (IA); Presencial; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

Sanford Health in Sheldon, IA is seeking a Patient Access Representative to deliver exceptional customer service as the first point of contact, either by phone or in clinic. You will greet patients, verify demographics, collect payments, and guide financial arrangements according to policy.

Responsibilities include scheduling with nursing and providers, obtaining referrals, coordinating interpreters, checking in/out, and managing a multi-line phone system.

Formación

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office. Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsabilidades

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients about documents and capture signatures on necessary paperwork.
• Establish financial responsibility and assist with arrangements per policies.
• Collect co-payments, pre-payments, and payments on account balances.
• May address registration errors or denied insurance claims.
• Schedule appointments with nursing team and providers.
• Obtain referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in and out.
• Operate multi-line phone; act as switchboard and manage recall/waitlists.
• Prepare and coordinate charts and supporting provider documents.
• Coordinate telemedicine appointments and reminders.
• Hospital admissions and general office duties.

Conocimientos

Customer service

Phone support

Medical terminology

Educación

High school diploma

Descripción del empleo

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: Varies (United States of America)

Scheduled Weekly Hours: 32

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].