Patient Access & Scheduling Champion

Northwestern Medicine; Lake Forest (IL); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Northwestern Medicine is seeking a Patient Access Specialist to deliver outstanding patient service and support the NMHC registration process. You will verify insurance, collect demographics, perform preliminary eligibility checks, and schedule appointments while maintaining HIPAA compliance and data integrity.

You will collaborate with multiple hospital departments to ensure smooth patient flow, train staff as needed, and uphold the organization’s standards for quality and service in a

Competenze

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication.
• Ability to read, write, and communicate effectively in English.
• Proficient data-entry and typing (≈40 wpm).
• Strong organizational and time-management skills.
• Ability to multi-task and deliver quality patient service.

Mansioni

• Fosters Patients First approach and delivers high-level customer service.
• Schedule patients and direct them through NMHC registration systems.
• Perform medical necessity checks and inform patients of options.
• Collect patient demographics and protect confidentiality (HIPAA).
• Escalate issues to Team Lead as needed and communicate with departments.
• Collaborate with hospital departments and physician offices to ensure smooth patient flow.

Conoscenze

Interpersonal skills

Verbal and written communication

Multi-tasking

Organizational skills

Problem solving

Customer service oriented

Formazione

High School diploma or equivalent

Strumenti

Data entry

Descrizione del lavoro

Northwestern Medicine is seeking a Patient Access Specialist to deliver outstanding patient service and support the NMHC registration process. You will verify insurance, collect demographics, perform preliminary eligibility checks, and schedule appointments while maintaining HIPAA compliance and data integrity.

You will collaborate with multiple hospital departments to ensure smooth patient flow, train staff as needed, and uphold the organization’s standards for quality and service in a