Patient Services Concierge & Scheduling Specialist

American Oncology Network; Washington (District of Columbia); On-site; USD 25,000 - 41,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records and payments with accurate documentation and strong customer service across clinic sites. The role requires multitasking in a fast-paced environment and collaboration with care teams.

You will greet patients, verify demographics, post payments, update EMR, coordinate appointments, and assist with billing communications.

Qualifications

• Minimum of one year in a healthcare setting.
• Demonstrated customer service focus with attention to detail.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Greet patients and families in a welcoming manner.
• Check in patients and verify identity and demographics in EMR.
• Process patient payments and post co-pays, issue receipts.
• Schedule and manage patient appointments and referrals.
• Maintain and update patient charts in EMR and billing systems.
• Respond to calls and route messages in the EMR.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Education

High School Diploma

Associates degree preferred

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records and payments with accurate documentation and strong customer service across clinic sites. The role requires multitasking in a fast-paced environment and collaboration with care teams.

You will greet patients, verify demographics, post payments, update EMR, coordinate appointments, and assist with billing communications.