Oncology Patient Services & Scheduling Specialist

American Oncology Network; Houston (TX); On-site; USD 22,041 - 35,817; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist to provide high-quality front-end patient support. The role covers patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and exceptional customer service.

Responsibilities include greeting patients, checking in, updating demographics, handling payments, and documenting in the EMR. Multi-site coverage and adherence to HIPAA are required.

Qualifications

• High School Diploma; Associates degree preferred.

Responsibilities

• Greet patients and caregivers; check in patients; document in EMR.
• Schedule and manage patient appointments per physician orders.
• Maintain patient charts in EMR and billing systems; verify documents.
• Process and post patient payments and co-pays; notify Financial Counselor when needed.
• Respond to calls and route messages within EMR.
• Ensure HIPAA compliant handling of patient information.

Skills

Customer service

Interpersonal communication

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

EMR/EMR systems

Billing software

Job description

American Oncology Network is seeking a Patient Services Specialist to provide high-quality front-end patient support. The role covers patient intake, scheduling, medical records, and financial transactions with a focus on accuracy and exceptional customer service.

Responsibilities include greeting patients, checking in, updating demographics, handling payments, and documenting in the EMR. Multi-site coverage and adherence to HIPAA are required.