Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Washington (District of Columbia); On-site; USD 52,867,000 - 88,111,000; Full time

Job summary

American Oncology Network, Inc. Greater Washington Oncology Associates is seeking a Patient Services Specialist to provide front-end support: check-in, scheduling, medical records, and financial transactions.

Responsibilities include greeting patients, verifying identity, collecting payments, maintaining demographics in EMR, coordinating scheduling, and ensuring HIPAA-compliant charting across multi-site settings. The role requires 1 year healthcare experience and strong customer service.

Qualifications

• Minimum of one year in a healthcare setting.
• Strong customer service and multitasking skills.
• Experience with EMR and billing processes.

Responsibilities

• Greet patients and verify identities; collect payments.
• Schedule appointments and manage physician calendars.
• Maintain patient records in EMR and ensure HIPAA compliance.
• Handle financial transactions and daily reconciliations.
• Provide cross-site support and coverage as needed.

Skills

Customer service

Scheduling

Communication

EMR

Office support

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word/Excel

EMR systems

Job description

American Oncology Network, Inc. Greater Washington Oncology Associates is seeking a Patient Services Specialist to provide front-end support: check-in, scheduling, medical records, and financial transactions.

Responsibilities include greeting patients, verifying identity, collecting payments, maintaining demographics in EMR, coordinating scheduling, and ensuring HIPAA-compliant charting across multi-site settings. The role requires 1 year healthcare experience and strong customer service.