Patient Access & Scheduling Specialist

Neighborhood Healthcare; Riverside (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

Neighborhood Healthcare seeks a Patient Services Representative to provide front office support, manage scheduling, and ensure a positive patient experience at our Riverside clinics. You will greet patients, handle calls, verify demographics and insurance, input data, and coordinate with providers and staff in a fast-paced setting.

Bilingual English/Spanish strongly preferred. High school diploma required; healthcare setting experience preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; healthcare setting preferred.
• Experience with electronic medical records and multi-line phone systems preferred.
• Bilingual English/Spanish highly preferred.

Responsibilities

• Serve as the first point of contact for patients, visitors, and calls.
• Greet and assist patients in a courteous, professional manner; schedule, reschedule, and confirm appointments.
• Verify demographics and insurance information; maintain accurate registration data.
• Coordinate scheduling with providers and care teams; ensure smooth clinic flow.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High school diploma / GED

Tools

EMR software

Phone system

Scheduling software

Job description

Neighborhood Healthcare seeks a Patient Services Representative to provide front office support, manage scheduling, and ensure a positive patient experience at our Riverside clinics. You will greet patients, handle calls, verify demographics and insurance, input data, and coordinate with providers and staff in a fast-paced setting.

Bilingual English/Spanish strongly preferred. High school diploma required; healthcare setting experience preferred.