Patient Access & Scheduling Specialist

Sheltering Arms Institute; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Comprehensive health insurance

403(b) with match

Generous PTO

EAP support

Tuition assistance

Flexible spending and health savings

Job summary

Sheltering Arms Institute is seeking a full-time Patient Access Representative to join our team at the Henrico, VA location. You will handle front-desk tasks, greet patients, verify insurance details, schedule therapy appointments, and collect copays while coordinating with clinical and clerical teams to ensure smooth operations.

The role emphasizes strong customer service, multitasking, and professional communication in a health care setting with competitive benefits and a mission-driven

Qualifications

• Strong customer service skills required.
• Prior experience in a health care setting is preferred.
• Knowledge of insurance benefits is a plus.
• Strong communication and interpersonal skills.
• Ability to multi-task and accept feedback.
• A high school diploma or equivalent is required.

Responsibilities

• Answering and routing phone calls to appropriate areas.
• Greeting, screening, and directing patients.
• Patient check-in and registration.
• Scheduling therapy appointments.
• Collecting copays.
• Working with clinical and clerical staff to ensure internal and external customer satisfaction.
• Completes all other duties as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Multi-tasking

Healthcare experience

Education

High school diploma or equivalent

Job description

Sheltering Arms Institute is seeking a full-time Patient Access Representative to join our team at the Henrico, VA location. You will handle front-desk tasks, greet patients, verify insurance details, schedule therapy appointments, and collect copays while coordinating with clinical and clerical teams to ensure smooth operations.

The role emphasizes strong customer service, multitasking, and professional communication in a health care setting with competitive benefits and a mission-driven