Member Experience & Wellness Programs Coordinator

Groupe S&H; Richmond (VA); On-site; USD 27,552 - 34,440; Full time

Job summary

Sheltering Arms Physical Rehabilitation Centers in Richmond, VA is seeking a full-time Client Services Coordinator to manage front desk operations, member support, and program coordination. You will be the primary contact for members, caregivers, and visitors, ensuring exceptional service and enrollment processes.

Responsibilities include intake tasks, scheduling fitness assessments, processing referrals, and maintaining records while upholding HIPAA.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced, client-centered environment.
• Professional, empathetic, and patient-focused demeanor.

Responsibilities

• Serve as the first line of communication for all fitness and wellness program inquiries (in-person, phone, and email).
• Oversee front desk operations, including check-in, scheduling, and payments.
• Assist with membership enrollment, renewals, billing questions, and service selection.
• Maintain records in membership and scheduling systems and ensure HIPAA compliance.

Skills

Customer service

Multitasking

Communication

Empathy

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

Sheltering Arms Physical Rehabilitation Centers in Richmond, VA is seeking a full-time Client Services Coordinator to manage front desk operations, member support, and program coordination. You will be the primary contact for members, caregivers, and visitors, ensuring exceptional service and enrollment processes.

Responsibilities include intake tasks, scheduling fitness assessments, processing referrals, and maintaining records while upholding HIPAA.