Medical Front Desk & Scheduling Specialist

Paycom; Littleton (CO); On-site; USD 38,000 - 47,000; Full time

Job summary

Paycom seeks an organized medical office receptionist to be the first point of contact for patients. You will greet callers and in-office patients warmly, manage appointment scheduling, and maintain accurate demographics and insurance data.

You will use the EMR system to align physician availability with patient needs, follow clinic guidelines, and handle requests from other offices. Travel between locations is required occasionally.

Qualifications

• Greet callers and in-office patients warmly and provide courteous service.
• First point of contact for patients at our practice.
• Use sound judgement in handling calls and sensitive medical information.
• Answers calls within three-four rings.
• Schedule patients and update demographics and insurance information accurately.
• Confirm, cancel, reschedule, and update patient appointments as requested.
• Use EMR to match physician availability with patient needs.
• Schedule based on clinic guidelines and specifications.
• Maintain scheduling systems so patient records are accurate.
• Communicate with providers and staff about patient concerns; consult with office manager on system problems.
• Complete requests from other medical offices (faxing records, etc.).
• Address patient concerns efficiently and professionally.
• Use customer service principles to handle patients calmly.
• Other clerical duties as assigned.
• Some travel required between locations.

Responsibilities

• Greet and assist patients and callers with courteous service.
• Schedule and update patient appointments and demographics.
• Verify and update insurance information where needed.
• Use EMR to coordinate with clinicians on availability and needs.
• Communicate with providers and staff about patient concerns.
• Perform other clerical duties as needed.

Skills

Multitasking

Phone etiquette

Communication

Organization

Teamwork

Professionalism

Education

High school diploma or GED

Associates or Bachelor's degree preferred

Tools

EMR system

Job description

Paycom seeks an organized medical office receptionist to be the first point of contact for patients. You will greet callers and in-office patients warmly, manage appointment scheduling, and maintain accurate demographics and insurance data.

You will use the EMR system to align physician availability with patient needs, follow clinic guidelines, and handle requests from other offices. Travel between locations is required occasionally.