Patient Access Specialist: Warm, Efficient Scheduling

sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is hiring a Patient Access Representative to be the first point of contact for patients, delivering an exceptional experience in person and over the phone. The role involves greeting patients, verifying demographics, and guiding them through necessary documents in a welcoming clinic environment.

You will coordinate scheduling and referrals with care teams, handle pre-authorizations when needed, and assist patients with financial arrangements.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helps.
• One year of work experience, preferably in a medical office setting; medical terminology helpful.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, route documents or forms; obtain signatures as needed.
• Collect co-payments and payments; establish financial responsibility.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or equivalent

Job description

Sanford is hiring a Patient Access Representative to be the first point of contact for patients, delivering an exceptional experience in person and over the phone. The role involves greeting patients, verifying demographics, and guiding them through necessary documents in a welcoming clinic environment.

You will coordinate scheduling and referrals with care teams, handle pre-authorizations when needed, and assist patients with financial arrangements.