Patient Access & Scheduling Specialist

Geisinger; Pittston (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits (health, dental and vis​

Multiple medical plans

HSA/FSA options

Tuition reimbursement

Paid time off (PTO)

MyHealth Rewards wellness program

Parental leave pay

Employee Assistance Program (EAP)

Job summary

Geisinger is seeking an Appointment Scheduling professional to manage patient appointments across providers, including specialty and ancillary services. You will collect basic demographic and insurance data in a HIPAA-compliant manner, while coordinating with patients, physicians, and departments through phone, email, and online channels to meet scheduling preferences.

The role requires attention to detail, strong communication, and the ability to navigate physician-specific guidelines to secure

Qualifications

• High School Diploma or GED required.
• Associate's Degree in Business Administration/Management preferred.
• Minimum of 1 year related work experience.

Responsibilities

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with physician-specific guidelines to provide the first available appointment.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Skills

Registration accuracy

Education

High School Diploma or GED

Associate's Degree in Business Administration/Management

Job description

Geisinger is seeking an Appointment Scheduling professional to manage patient appointments across providers, including specialty and ancillary services. You will collect basic demographic and insurance data in a HIPAA-compliant manner, while coordinating with patients, physicians, and departments through phone, email, and online channels to meet scheduling preferences.

The role requires attention to detail, strong communication, and the ability to navigate physician-specific guidelines to secure