Patient Access Scheduler: Scheduling & Care Connector

Geisinger Clinic; Pittston (Luzerne County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits starting day one

401(k) plan with company contributions

Generous PTO accrual

Tuition reimbursement up to $5,000 per

Wellness program

Job summary

Geisinger Clinic is seeking a Scheduling Assistant to support appointment scheduling across the health system. You will match physician guidelines with patient preferences, ensuring accurate patient information is collected and maintained in compliance with HIPAA.

Your role involves coordinating with physicians, clinical staff, and outreach sites to ensure timely appointments and clear communication. A minimum of one year in a related role is required, with strong customer service and computer

Qualifications

• Education: High School Diploma or GED required; Associate's degree preferred in business administration/management.
• Experience: Minimum of 1 year related work experience required.
• Skills: Strong communication, computer literacy, and customer service essential.

Responsibilities

• Schedule patient appointments system-wide for providers including specialty and ancillary services.
• Provide prep instructions for procedures using physician- and department-guidelines.
• Complete registration, demographic and insurance information for timely payment.
• Handle appointment scheduling, cancellations and confirmations per patient preferences.
• Process referral requests and obtain referrals for physician offices as required.
• Answer questions about appointment status from patients and referring physicians.
• Coordinate hold/releases of template slots to fit weekly schedules.
• Facilitate physician-to-physician or department communications.

Skills

Communication

Computer Literacy

Customer Service

Education

Associate's Degree-Business Administration/Management (Preferred)

High School Diploma or GED (Required)

Job description

Geisinger Clinic is seeking a Scheduling Assistant to support appointment scheduling across the health system. You will match physician guidelines with patient preferences, ensuring accurate patient information is collected and maintained in compliance with HIPAA.

Your role involves coordinating with physicians, clinical staff, and outreach sites to ensure timely appointments and clear communication. A minimum of one year in a related role is required, with strong customer service and computer