Patient Access Navigator: Scheduling & Support

HonorHealth; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth in Phoenix seeks an administrative support professional to serve as the primary contact for the Customer Navigation Center. You will help patients access care by scheduling primary and specialty appointments and guiding in-network referrals using EPIC EMR and MyChart.

Ideal candidates have a High School diploma, at least 6 months of customer service experience, typing 45 WPM, and familiarity with insurance plans. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience required.
• Typing speed of at least 45 WPM required.
• 1 year of call center experience preferred.
• Basic knowledge of insurance plans and hospital services.
• Knowledge of medical terminology.
• HIPAA/privacy practices knowledge preferred.
• Bilingual in Spanish (conversation) preferred.

Responsibilities

• Schedule appointments in EMR in alignment with scheduling guidelines based on patient preference, location, and insurance plans; facilitate insurance verification.
• Verify requirements for referrals, insurance plans, appointment types and providers; ensure privacy compliance.
• Document telephone encounters for inbound inquiries and appointment questions for primary care and specialty services; respond to MyChart inquiries.
• Document and provide feedback from callers to appropriate parties for follow-up and/or resolution; escalate as needed for training or knowledgebase updates.
• Assist customers in enrolling and increasing MyChart app usage.
• Performs other duties as assigned.

Skills

Customer service

Typing 45 WPM

Call center experience

Insurance knowledge

Medical terminology

HIPAA/privacy

Spanish (conversation)

Education

High School Diploma or GED

Tools

EPIC EMR

MyChart

Job description

HonorHealth in Phoenix seeks an administrative support professional to serve as the primary contact for the Customer Navigation Center. You will help patients access care by scheduling primary and specialty appointments and guiding in-network referrals using EPIC EMR and MyChart.

Ideal candidates have a High School diploma, at least 6 months of customer service experience, typing 45 WPM, and familiarity with insurance plans. Bilingual Spanish is a plus.